![]() If your payment transaction is declined and your payment method (credit card, for example) is in good standing, you should contact your financial institution. What should I do if my payment doesn't go through? Confirmation you have settled the account and have a $0 balance.A record of transactions that occurred after the plan switch and within the last 30 days, such as late payments.Hootsuite generates the final invoice to give the account holder the following: We send this to the email address associated with the Hootsuite account. When you switch your Hootsuite account from a paid plan to a free plan, we send a final invoice (a Settlement of Accounts). Why am I receiving an invoice after downgrading to a Free plan? Does Hootsuite offer discounts for nonprofit organizations?ĭiscounts are available for nonprofit organizations. Hootsuite does not accept checks, debit, prepaid cards, wire transfers, or Paypal eCheck. To make payments from a bank account, connect the bank account to PayPal, and then use PayPal as your primary method of payment. Hootsuite accepts Visa, Mastercard, American Express, Discover, JCB, and Paypal instant payments. What methods of payment does Hootsuite accept? If you have a Hootsuite Enterprise account, request your invoice from your customer success manager. For more information, see Manage your Hootsuite invoices. You can access your invoices and billing history from Hootsuite. What should I do if I haven't received my invoice? Your invoice will reflect a prorated amount. If you switch to an annual subscription, it begins immediately. ![]() You can make one change per billing cycle. ![]() A monthly subscription gives you the flexibility to change your plan at any time. Monthly subscriptions are payable at the beginning of each monthly billing cycle. Add-on features removed mid-cycle remain active until the end of the subscription commitment. If you add features, we invoice you from the time you sign up for them to the end of your subscription commitment. For detailed information, see Manage your Hootsuite plan and account. If you delete your account, we immediately close it with no proration or partial refund. Paid plans keep all the features of their plan until their annual or monthly commitment ends. You can switch a paid plan to a free plan, change your plan type, change your billing frequency, or delete your Hootsuite account at any time. Annual subscriptions offer one discounted, non-refundable payment instead of monthly payments. What do I need to know about my annual or monthly subscription?Īn annual subscription is a one-year commitment to a Hootsuite paid plan. Tip: Contact our support team to help identify and close duplicate accounts.
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